Terms of Service

Last updated: 8 September 2025

1. Acceptance of Terms

By booking a residency with MUD or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

2. Booking and Payment

When you make a booking:

  • You must provide accurate and complete information
  • Payment is required to confirm your booking
  • Prices are in GBP and include VAT where applicable
  • We use Stripe for secure payment processing
  • Your booking is confirmed once payment is successfully processed

3. Cancellation Policy

Our cancellation policy is as follows:

  • Cancellations made 30+ days before arrival: Full refund
  • Cancellations made 14-29 days before arrival: 50% refund
  • Cancellations made less than 14 days before arrival: No refund
  • We reserve the right to cancel bookings in exceptional circumstances

4. Your Responsibilities

As a resident, you agree to:

  • Respect the space, equipment, and other residents
  • Follow health and safety guidelines
  • Report any damage or issues immediately
  • Not engage in illegal activities on the premises
  • Comply with all house rules provided upon arrival

5. Intellectual Property

You retain all rights to work created during your residency. MUD may photograph or document residency activities for promotional purposes with your consent. All content on this website is protected by copyright and may not be used without permission.

6. Liability

MUD provides the residency space and facilities "as is". While we maintain insurance and take reasonable precautions, residents are responsible for their own health, safety, and personal belongings. We recommend obtaining appropriate travel and health insurance.

7. Privacy and Data Protection

We process your personal data in accordance with GDPR and our Privacy Policy. By using our services, you consent to such processing and warrant that all data provided is accurate.

8. Modifications to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the new terms. We will notify you of significant changes via email.

9. Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

For questions about these terms, please contact us at:

Email: info@intomud.com
Website: intomud.com